Refunds and Return Policy

Refunds and Returns Policy:

Eligibility for Return:

  • We accept returns of unopened and unused items in their original packaging for a full refund (excluding shipping costs).

  • You have 14 days from the date of purchase to return the item(s).

  • Return shipping is at the customer’s expense, and you must send the item(s) back to our store.

Free Gifts:

  • If you received a Free Gift with your purchase, it must be returned along with your items.

    • If the Free Gift is not returned, the value of the gift will be deducted from your refund.

Conditions for Return:

  • Opened items cannot be returned. We will not refund the purchase price for any opened, used, or altered products.

  • Products must be returned unopened, sealed, and in their original condition to be eligible for a refund.

How to Initiate a Return:

  • Please contact us via email at info@glowartistry.ca to start the return process.

  • Once we receive your email, we will provide you with the next steps.

Shipping and Delivery Disclaimer:

By placing an order, you agree that neither the courier (Canada Post, Purolator, UPS) nor glowartistryshop.com can be held responsible for packages that are marked as Delivered but are subsequently stolen or go missing.

If your package is stolen or missing:

  • You must report the theft to your local police department and file a claim with your home insurance.

  • No refund or replacement will be issued by the courier or glowartistryshop.com for packages marked as Delivered.

If you won’t be available for delivery:

  • We recommend contacting the courier to reschedule the delivery to avoid this rare issue.

Proof of Delivery:

  • All couriers are equipped with GPS tracking. Even if a signature is not required, the GPS location at the time of delivery will serve as proof that the package was properly delivered.

Shipping Insurance:

  • Packages are insured while in transit only.

  • If an issue arises with your shipment before it is marked as "Delivered", we will file an insurance claim on your behalf and may resend your order.